FAQs
Subscribe & Unsubscribe to a Newsletter
Subscribe
Don't be a square! Stay in the loop with all our latest launches, hot deals, and news by subscribing to our newsletter.
Spot a box that screams, 'Get your debut 10% discount!' Type in your email and hit 'Yes!' Abracadabra! You're in with us and now a newsletter VIP. Plus, you've given the nod to our email privacy pact.
Unsubscribe
If you need a breather from our newsletter or just feeling a bit overwhelmed, simply scroll to the bottom of any email and hit unsubscribe. But hey, if you've got some juicy thoughts or opinions to share, we're all ears at service@catladysfind.com!
SHOPPING & ORDERS
Items in Your Shopping Cart
Just a heads up, tossing goodies into your cart doesn't lock them in; the stock only gets cozy with you once you hit that order button!Your Orders To locate your order number, log in to your account and visit order history where you'll spot all your orders and their numbers. Also, check your order confirmation email for the number. Got an unused promo code or eGift card? Apply them at checkout. Why not?
Your orders can ONLY be changed or called off when it says "confirmed". Just shoot an email to service@catladysfind.com, and our awesome customer service will assist within TWO BUSINESS DAYS! But once it's out the door, it's out of our paws!
PROMO and & eGIFT CARDS
Promo Codes You'll get a dazzling 10% OFF promo code in your welcome email. Don't snooze on checking your email and using it when you checkout. More promo goodies are lurking on influencers' social media and during our epic marketing blitz!eGift Cards
We sell eGift cards in values of $30, $50, $75, $100, $150, and $200. Once you order, you'll get an email with a 16-digit eGift card number. Our cards don't expire until you spend them, but sorry, no cash refunds!
PAYMENT METHODS
For the time being, we're all about PayPal ONLY, but keep your eyes peeled for other options on the horizon. Stay tuned!
We've got some fancy encryption tech to keep your personal and cash info safe from sneaky peepers. Our website and payment setup are like Fort Knox, always on guard for any security shenanigans.
SHIPPING & TRACKING
Shipping Address
Bummer, at the moment, we can't ship to P.O. Boxes and Military APO/FPO addresses.
If you goof up the shipping address, shoot us an email at service@catladysfind.com while your order's still "confirmed", our squad will fix it in TWO BUSINESS DAYS.
Once it's on its way, we can't monkey around with any changes.
Sorry, we can't juggle multiple orders. You gotta cancel them first and start fresh. Also, we can't split a single order to different spots, please get it.
Order Tracking
Our warehouse is chillin' in mainland China ONLY, so all the cool goods ship from there.
After your order sets sail, a confirmation email will find its way to you, bearing the mystical tracking number. Surf over to https://www.17track.net/en, punch in your tracking number, and watch as your package's hideout is revealed!
If your tracking info hasn't been jazzed up in a week, hit us up at service@catladysfind.com. Our crew will hit you back in TWO BUSINESS DAYS.
If your order is MIA, but the system claims it's arrived, holler at us at service@catladysfind.com. Our cool cats will hit you up within TWO BUSINESS DAYS.